Social AI automatically applies topic tags to each post that comes into the streams such as product names and sentiment.
Social AI identifies relevant customer conversations and automatically delivers them into corresponding streams based on their intent (such as customer service and marketing opportunities).
Fine tune the dashboard streams by controlling the level of relevant content displayed to users.
Social AI accurately identifies a post’s sentiment by intent. So if a post says “this new burger place is sick,” our system knows that “sick” in this instance is a positive sentiment.
Social AI delivers relevant customer conversations on any social network, forum or comment section into intelligent streams.
Proactively respond to qualified customers on most social media platforms and all forums. Team members across your company can seamlessly have one-to-one communication throughout the customer journey.
Effortlessly generate social reports in real time with metrics that provide brands with detailed and impactful insights.
Listen, engage and manage insights across the social web from a single user optimized interface.
Get the most out of your team with permissions, automated routing and user performance tracking all in a simple dashboard.
Identify in real time detailed demographic information and trending topics within the social conversations around your brand. Monitor and track these insights live in an interactive graphics-driven dashboard.
Increase efficiency and response times by assigning posts to another specific user or group of users, such as the customer service team.
Track geolocated conversations around any event as they happen via an interactive map. Follow real-time trending topics around the event and provide timely location-based support.
Digital Roots supports hundreds of clients across the world and are ready to support you.
235 East Main Street, Suite 104
Northville, MI 48167