Interactions + Digital Roots:

Revolutionizing Customer Care


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AI-ENABLED SOCIAL MEDIA CUSTOMER ENGAGEMENT

Millions of consumers are talking about your brand.
We help you find, prioritize, and engage with them.

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SOCIAL SOFTWARE REIMAGINED

Most social software available today uses outdated keyword-based technology that requires users to manually search through large volumes of data and perform complex time consuming tasks.

Digital Roots uses cutting edge artificial intelligence (Social AI) technology to do the work for you. Our software automatically identifies the conversations you care about and excludes the ones you don’t. Users are left with a concentrated volume of relevant conversations that they can interact with faster and more efficiently.

WHAT MAKES US BETTER


IDENTIFY YOUR CUSTOMERS AUTOMATICALLY

No more sorting through spam and conversations that have nothing to do with your brand. Our artificial intelligence (Social AI) understands your industry’s customers and their conversations better than anyone. We
automatically deliver relevant social posts to your team in real-time.


WORKFLOW TOOLS ARE FULLY AUTOMATED

Digital Roots software removes all the time consuming manual processes from social management. Our Social AI qualifies, prioritizes and delivers conversations to the right users. Increasing efficiency and decreasing the time it takes to get to your customers.


EASILY FIND THE RIGHT SOCIAL POSTS

We make finding the right conversations simple and efficient by using Social AI to automatically tag information within all of your customers social posts. Easily search, track, and sort social posts by products, campaigns, and other entities. Share these insights with the rest of your company using simplified reporting tools.


NO SET-UP REQUIRED

All other social software requires you to setup keyword searches and time consuming calls educating an account rep on what your brand does. Our software needs no keywords and already understands your industry through Social AI. Meaning, once you sign-up, your team is given instant access to intelligent tools and relevant social customers.

GLOBAL BRANDS USE DIGITAL ROOTS TO BETTER MANAGE SOCIAL

WORLD CLASS SOFTWARE FEATURES

AUTOMATED TAGGING

Social AI automatically applies topic tags to each post that comes into the streams such as product names and sentiment.

INTELLIGENT STREAMS

Social AI identifies relevant customer conversations and automatically delivers them into corresponding streams based on their intent (such as customer service and marketing opportunities).

RELEVANCY CONTROL

Fine tune the dashboard streams by controlling the level of relevant content displayed to users.

SENTIMENT MONITORING

Social AI accurately identifies a post’s sentiment by intent. So if a post says “this new burger place is sick,” our system knows that “sick” in this instance is a positive sentiment.

LISTEN

Social AI delivers relevant customer conversations on any social network, forum or comment section into intelligent streams.

ENGAGE

Proactively respond to qualified customers on most social media platforms and all forums. Team members across your company can seamlessly have one-to-one communication throughout the customer journey.

REPORT

Effortlessly generate social reports in real time with metrics that provide brands with detailed and impactful insights.

SOCIAL MEDIA MANAGEMENT

Listen, engage and manage insights across the social web from a single user optimized interface.

INTELLIGENT WORKFLOW

Get the most out of your team with permissions, automated routing and user performance tracking all in a simple dashboard.

INSIGHTS

Identify in real time detailed demographic information and trending topics within the social conversations around your brand. Monitor and track these insights live in an interactive graphics-driven dashboard.

ASSIGN POSTS

Increase efficiency and response times by assigning posts to another specific user or group of users, such as the customer service team.

EVENTS

Track geolocated conversations around any event as they happen via an interactive map. Follow real-time trending topics around the event and provide timely location-based support.

READY TO SEE IT IN ACTION?GET STARTED

 

 

STILL HAVE QUESTIONS? DROP US A LINE.

Digital Roots supports hundreds of clients across the world and are ready to support you.

Digital Roots 
235 East Main Street, Suite 104 
Northville, MI 48167 
info@digitalroots.com